Pahoa Tech Repair Shop & Workspace - Terms and Conditions

Repair Service Terms and Conditions

Updated 6/1/2026

When you choose Pahoa Tech Cafe, LLC ("Pahoa Tech") to service your device, you receive a lifetime guarantee on the service for as long as you own the device and a one year limited hardware warranty on all parts used. By contracting Pahoa Tech to perform repair services, you agree to the following conditions:

Service and Diagnostic Fees

Pahoa Tech may charge a diagnostic fee, as described in your check-in documents. This fee is non-refundable, even in the event your device is found to not require service or to be non-repairable. If additional charges to cover parts, labor, or overhead are required to complete the service, you will be provided an estimated bill. Once we receive approval of this estimate, Pahoa Tech will service your device as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent. Service options, parts availability, and response times may vary.

Limited Lifetime Repair Guarantee

Pahoa Tech guarantees that the repair performed meets generally accepted electronic repair industry standards, and will correct any covered repair that fails to meet these standards at no cost to you. This includes standards for form, fit, finish, durability, and functionality as commonly recognized in the U.S. electronic repair industry at the time of the covered repair (“Generally Accepted Industry Standards”). You benefit from the guarantee for as long as you own or lease your device. However, it is not transferable, and is no longer valid if you sell or transfer your device.

This guarantee does not cover failure due to device age or normal wear and tear, consumable parts such as batteries, or damage caused by improper maintenance, neglect, abuse, subsequent accident, contact with liquids, or original manufacturer defect. Any contact between liquid and the internal components in your device, whether it occurs before or after the repair service, voids this guarantee. It also doesn’t apply to any work on the covered repair performed by anyone outside of Pahoa Tech. Any such work voids this guarantee.

To get service under this guarantee, contact Pahoa Tech at 808-207-3423 or info@pahoatech.com. You will need to return your device to our retail location in Pahoa, Hawai'i for service.

One Year Warranty on Parts

For all service orders, Pahoa Tech warrants that all parts or products used in service will be free from defects in materials and workmanship for one (1) year from the date of service. If a defect arises in a replacement part or product during the applicable warranty period, Pahoa Tech will, at its sole discretion, either re-perform services to conform to their description, repair or replace the defective part or product, or refund the sums paid to Pahoa Tech for service.

This warranty does not cover failure due to device age or normal wear and tear, or damage caused by improper maintenance, neglect, abuse, subsequent accident, contact with liquids, or original manufacturer defect. Any contact between liquid and the internal components in your device, whether it occurs before or after the repair service, voids this warranty.

Personal Data

You are solely responsible for backing up your data before bringing your device in for repair.

You agree and understand that it is necessary for Pahoa Tech to collect, process, and use your data in order to process sales, perform service, and confirm compliance with applicable laws. Personal data, settings, and applications may be lost or reset during repair. Pahoa Tech does not accept any responsibility for breach or loss of your personal data, settings, or applications.

Email and SMS/Text Messaging

We use email and SMS/text messaging through our point-of-sale (POS) to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history. By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Pahoa Tech for the specified purposes.

We do not use SMS/text messaging for promotional purposes, and will not share your mobile number with any third parties for their own marketing purposes. We send promotional messages only via email, and only to those who have explicitly opted in.

Communication frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. For SMS/text messaging, message and data rates may apply. Check with your mobile carrier for details.

We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services. We only send the following types of SMS messages:

Appointment Reminders: Notifications about upcoming scheduled appointments.
Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
Replies: Responses to a voicemail, email, or text message we received from you.

You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all automated SMS campaigns and messages.

Abandoned Devices

After your diagnostics or repair has been completed, Pahoa Tech will attempt contact you at the email address or mobile number provided. If you have not claimed your device and paid all charges due within sixty (60) days after being notified by Pahoa Tech that your product diagnostics or repair has been completed, your device will be considered abandoned. By leaving your device in our care, you expressly agree that in the event that your product is abandoned, Pahoa Tech may dispose of, recycle, or resell your device at our discretion. Pahoa Tech reserves its statutory and any other lawful liens for unpaid charges. Abandoning your device does not negate any balance due.

Liability & Legal Notice

Pahoa Tech is an independent business and is not affiliated with device manufactures. Contracting Pahoa Tech to perform repair services may impact or void your original manufacturer warranty, insurance contract, or other terms and conditions if applicable.

Pahoa Tech will perform any action it deems necessary in an attempt to repair your device. These attempts may fail, and damaged, worn, or weakened components may fail further during the repair. Pahoa Tech does not accept liability for any component failures which may occur during attempted repair, testing, or at any other time, except those caused by technician negligence. Pahoa Tech's total liability is the amount paid for service and is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage that occurs during or after service.

These terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written. These terms shall be governed by and construed in accordance with the laws of the State of Hawai'i. Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in Hawai'i.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. Pahoa Tech reserves the right to change this Agreement at any time, subject to law. A change would not affect services that have already begun.

Privacy Policy

Updated 6/1/2026

This Privacy Policy describes how Pahoa Tech ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

Information We Collect

We collect the following types of information:

Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
Device Information: This includes the make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.
Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.
Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).
Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

How We Use Your Information

We use your information for the following purposes:

To provide repair services: This includes diagnosing the problem, performing the repair, communicating with you about the status of the repair, and processing payment.
To communicate with you: This includes sending you appointment reminders, repair updates, and responding to your inquiries.
To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.
For marketing purposes: With your consent, we may send you promotional offers and information about our services.
To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.
To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.
(SMS/Text Messaging): Your mobile phone number and related information are shared with our point of sale provider for the purpose of managing SMS/text messaging communications as described below.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request for a review.

Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Pahoa Tech for the specified purposes. You may provide consent verbally.
Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs.
Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.
Permitted Message Types: We only send the following types of SMS messages:
- Appointment Reminders: Notifications about upcoming scheduled appointments.
- Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
- Replies: Responses to a voicemail, email, or text message we received from you.
No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Other Tracking Technologies

We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us in-store or in writing at info@pahoatech.com or HC 3 Box 10093, Keaau, HI, 96749.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

Refurbished Devices 90 Day Warranty

When you purchase a preowned or Certified Refurbished Device from Pahoa Tech, we warrant the Device against defects in materials and workmanship under ordinary consumer use for ninety days from the date of original retail purchase. During this warranty period, if a defect arises in the Device and you return the device to us, we will at our option, to the extent permitted by law, either:

(a) Repair the Device using either new or refurbished parts,

(b) Replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or

This limited warranty subsequently applies to any repair, replacement part or replacement device for the remainder of the original warranty period. All replaced parts and Devices for which a refund is given shall become our property, and must be in original condition with any passwords, accounts, or activation locks removed. This warranty does not apply to failure caused by improper maintenance, neglect, abuse, accident, contact with liquids, any third-party repair, third-party parts, commercial use, or other external causes.

Retail Purchase Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you have 14 days from the date of purchase to return a retail item, or accessory. The item must be in its original condition, with all included accessories, and be free from any passwords, PIN codes, activation locks, personalization or damage. Preowned and refurbished devices are subject to a 10% restocking fee. We cannot accept returns for digital purchases, subscriptions, software, gift cards, made-to-order computers, or any item designed for one time use. To receive a refund, return the item to our retail location in Pahoa, HI, within the 14-day window. Once approved, we’ll issue a refund to your original payment or issue store credit towards a future purchase.

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