Pahoa Tech- Internet Cafe and Repair Shop

Repair Service Terms and Conditions

Updated 11/27/2024

When you choose Pahoa Tech Cafe, LLC ("Pahoa Tech") to service your device, you receive a lifetime guarantee on the service for as long as you own the device and a one year limited hardware warranty on all parts used. By contracting Pahoa Tech to perform repair services, you agree to the following conditions:

Service and Diagnostic Fees

Pahoa Tech may charge a diagnostic fee, as described in your check-in documents. This fee is non-refundable, even in the event your device is found to not require service or to be non-repairable. If additional charges to cover parts, labor, or overhead are required to complete the service, you will be provided an estimated bill. Once we receive approval of this estimate, Pahoa Tech will service your device as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent. Service options, parts availability, and response times may vary.

Limited Lifetime Repair Guarantee

Pahoa Tech guarantees that the repair performed meets generally accepted electronic repair industry standards, and will correct any covered repair that fails to meet these standards at no cost to you. This includes standards for form, fit, finish, durability, and functionality as commonly recognized in the U.S. electronic repair industry at the time of the covered repair (“Generally Accepted Industry Standards”). You benefit from the guarantee for as long as you own or lease your device. However, it is not transferable, and is no longer valid if you sell or transfer your device.

This guarantee does not cover failure due to device age or normal wear and tear, consumable parts such as batteries, or damage caused by improper maintenance, neglect, abuse, subsequent accident, contact with liquids, or original manufacturer defect. Any contact between liquid and the internal components in your device, whether it occurs before or after the repair service, voids this guarantee. It also doesn’t apply to any work on the covered repair performed by anyone outside of Pahoa Tech. Any such work voids this guarantee.

To get service under this guarantee, contact Pahoa Tech at 808-207-3423 or info@pahoatech.com. You will need to return your device to our retail location in Pahoa, Hawai'i for service.

One Year Warranty on Parts

For all service orders, Pahoa Tech warrants that all parts or products used in service will be free from defects in materials and workmanship for one (1) year from the date of service. If a defect arises in a replacement part or product during the applicable warranty period, Pahoa Tech will, at its sole discretion, either re-perform services to conform to their description, repair or replace the defective part or product, or refund the sums paid to Pahoa Tech for service.

This warranty does not cover failure due to device age or normal wear and tear, or damage caused by improper maintenance, neglect, abuse, subsequent accident, contact with liquids, or original manufacturer defect. Any contact between liquid and the internal components in your device, whether it occurs before or after the repair service, voids this warranty.

Customer Responsibility

Pahoa Tech is an independent business and is not affiliated with device manufactures. Contracting Pahoa Tech to perform repair services may impact or void your original manufacturer warranty, insurance contract, or other terms and conditions if applicable.

You agree and understand that it is necessary for Pahoa Tech to collect, process, and use your data in order to process sales, perform service and confirm compliance with applicable laws. Personal data, settings, and applications may be lost or reset during repair. Pahoa Tech does not accept any responsibility for breach or loss of your personal data, settings, or applications, and strongly recommends that you backup your device and remove any sensitive information before contracting any repair service.

Liability

Pahoa Tech will perform any action it deems necessary in an attempt to repair your device. Damaged components such as cracked glass may fail further during the repair. Pahoa Tech does not accept liability for any component failures which may occur during attempted repair, testing, or at any other time, except those caused by technician negligence. Pahoa Tech's total liability is the amount paid for service and is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage that occurs during or after service.

Pahoa Tech reserves the right to change this Agreement at any time, subject to law. A change would not affect services that have already begun.

Abandoned Devices

After your diagnostics or repair has been completed, Pahoa Tech will contact you at the email address provided. If you have not claimed your device and paid all charges due within sixty (60) days after being notified by Pahoa Tech that your product diagnostics or repair has been completed, your device will be considered abandoned. By leaving your device in our care, you expressly agree that in the event that your product is abandoned, Pahoa Tech may dispose of, recycle, or resell your device at our discretion. Pahoa Tech reserves its statutory and any other lawful liens for unpaid charges. Abandoning your device does not negate any balance due.

Refurbished Devices 90 Day Warranty

When you purchase a preowned or Certified Refurbished Device from Pahoa Tech, we warrant the Device against defects in materials and workmanship under ordinary consumer use for ninety days from the date of original retail purchase. During this warranty period, if a defect arises in the Device and you return the device to us, we will at our option, to the extent permitted by law, either:

(a) Repair the Device using either new or refurbished parts,

(b) Replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or

(c) Refund to you the purchase price of the Device.

This limited warranty subsequently applies to any repair, replacement part or replacement device for the remainder of the original warranty period. All replaced parts and Devices for which a refund is given shall become our property, and must be in original condition with any passwords, accounts, or activation locks removed. This warranty does not apply to failure caused by improper maintenance, neglect, abuse, accident, contact with liquids, any third-party repair, third-party parts, commercial use, or other external causes.

Retail Purchase Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you have 14 days from the date of purchase to return a retail item, preowned or refurbished device, or accessory. The item must be in its original condition, with all included accessories, and be free from any passwords, PIN codes, activation locks, personalization or damage. We cannot accept returns for digital purchases, subscriptions, software, gift cards, made-to-order computers, or any item designed for one time use. To receive a refund, return the item to our retail location in Pahoa, HI, within the 14-day window. Once approved, we’ll issue a refund to your original payment or issue store credit towards a future purchase.